Contact information

Contact The Royal Vault

Connect with our support sanctuary. Whether you have a question regarding your order's alchemy phase, need assistance with an exchange, or have a general inquiry about our collections, we are here to ensure your experience is seamless and sovereign.

Direct Inquiries

Please direct all communication, feedback, and formal inquiries to our dedicated portal:

  • Email: empressnee@herbalempressnee.com

Response Timeline

To maintain the intentional quality of our service, we aim to respond to all messages within 24–48 business hours.

  • Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM EST.

  • Order Support: If you are reaching out regarding an existing order, please include your Order Number in the subject line for faster alignment.

Quick Links

Before reaching out, you may find the answers you seek in our specialized policy guides:

  • [Shipping & Production Policy]

  • [Refund & Exchange Policy]

  • [Terms of Service]